Refund policy
RETURN, REFUND & CANCELLATION POLICY
Last Updated: August 8, 2026
At Sheccid Beauty Collections, we create beauty and wellness offerings that bring together traditional wisdom, modern science, and a conscious approach to beauty, wellbeing, and longevity.
We want you to feel confident in your purchase. This Return, Refund & Cancellation Policy explains the terms that apply to purchases made directly through sheccidbeauty.com, as well as consultations, events, workshops, and wellness experiences offered by Sheccid Beauty Collections LLC.
By completing a purchase or booking a Service, you acknowledge and agree to the applicable terms of this Policy.
Nothing in this Policy limits any rights or remedies that cannot legally be waived or limited under applicable law.
1. PRODUCT RETURNS
We offer refunds on eligible full-size products purchased directly through sheccidbeauty.com within 30 days of the original purchase date.
Products may be returned unused or gently used, subject to the eligibility requirements below.
Eligibility
To qualify for a return:
- The product must have been purchased directly through sheccidbeauty.com.
- The return request must be submitted within 30 days of the original purchase date.
- The product may be unused or gently used.
- Sets, Collections, and Bundles must be returned in their entirety to qualify for a refund.
- Products must not be excessively used, intentionally damaged, empty, contaminated, altered, or otherwise used in a manner inconsistent with reasonable product testing.
- Proof of purchase may be required.
We reserve the right to deny a return that does not meet these requirements.
Nothing in this Policy limits any rights or remedies you may have under applicable law concerning defective, damaged, unsafe, or incorrectly supplied products.
2. RETURN SHIPPING
Once a return request has been approved, the applicable return instructions and shipping label will be provided.
The cost of the authorized return shipping label will be deducted from the approved refund, unless otherwise required by applicable law or expressly stated by Sheccid Beauty Collections.
Original shipping charges from the initial order are non-refundable unless otherwise required by applicable law.
There is no restocking fee.
Sheccid Beauty Collections is not responsible for returns shipped using unauthorized labels, carriers, or shipping methods.
3. RETURN DEADLINE
Your return request must be submitted within 30 days of the original purchase date.
Once a return is approved, the product must be shipped according to the return instructions provided to you.
Returns received after the applicable return period may be denied.
We recommend using the authorized shipping method and retaining your tracking information until the return has been received and processed.
4. REFUND AMOUNT
For an approved return, the refund will generally include the amount actually paid for the eligible returned product, plus applicable sales tax associated with that product.
Original shipping charges are non-refundable unless otherwise required by applicable law.
The authorized return shipping cost will be deducted from the refund as described above.
If only part of a promotional Bundle, Set, Collection, or other discounted combination is returned, the applicable promotional pricing may no longer apply. Where applicable, the refund may be adjusted to reflect the actual value of the items retained.
5. REFUND PROCESSING
Once an eligible return is received and inspected, we will process the applicable refund.
Please allow up to 14 business days for processing after the returned product is received.
Once the refund has been processed, you will receive a confirmation email.
Your financial institution or payment provider may require additional time to post the refund to your account.
Refunds are generally issued to the original payment method used for the purchase, subject to the applicable payment provider’s rules and applicable law.
6. GIFT CARDS
If an order was paid in whole or in part with a gift card, the portion of the refund attributable to the gift card payment will generally be returned to the applicable gift card or otherwise handled in accordance with applicable law.
Purchases made entirely with gift cards are subject to the same return eligibility requirements described in this Policy.
7. REWARDS PROGRAM
If loyalty or rewards points were earned from a purchase that is subsequently refunded, the points associated with the refunded purchase may be deducted from the customer’s rewards balance.
If the deduction results in a negative rewards balance, future rewards may be applied toward restoring the balance before additional rewards become available.
Rewards points associated with a refunded purchase will not be reinstated unless otherwise determined by Sheccid Beauty Collections.
8. RETURN ABUSE AND FRAUD
We may review return activity to identify suspected fraud, misuse, or patterns that are inconsistent with this Policy.
Where permitted by applicable law, we may limit or deny future returns when there is reasonable evidence of fraudulent, abusive, or intentionally misleading return activity.
We will not impose an undisclosed processing or restocking fee.
9. UNAUTHORIZED RETURNS
Products returned without an approved return authorization or outside the eligibility requirements of this Policy may be denied a refund.
Where a return is denied, we may contact the customer regarding available options for the product.
If the customer does not respond within a reasonable period, Sheccid Beauty Collections may dispose of or recycle the returned product where appropriate and permitted by law.
10. THIRD-PARTY AND FREIGHT-FORWARDING SERVICES
If a customer chooses to have an order delivered to a freight forwarder, package forwarding service, consolidation service, or other third-party shipping provider, the customer assumes responsibility for the shipment after delivery to that provider to the extent permitted by applicable law.
Sheccid Beauty Collections is not responsible for loss, damage, alteration, or discrepancies occurring after delivery to a third-party forwarding or shipping service that was selected by the customer.
Customers should contact the applicable third-party provider regarding issues occurring after delivery to that provider.
11. INTERNATIONAL ORDERS
At this time, Sheccid Beauty Collections does not accept international product returns unless otherwise required by applicable law or expressly approved by Sheccid Beauty Collections.
Customers are responsible for reviewing applicable customs, duties, taxes, and import requirements before placing an international order.
12. EXCHANGES
We currently do not offer direct product exchanges.
If you would like a different product, you may return the eligible product in accordance with this Policy and place a new order.
13. HOW TO RETURN A PRODUCT
Step 1 — Submit Your Return Request
Submit your return request through our authorized return portal:
Sheccid Beauty Collections Return Portal:
https://sheccidbeauty.loopreturns.com
Please have your order number and the email address associated with your purchase available.
Once your request is approved, you will receive return instructions and, where applicable, an authorized return shipping label.
Only returns processed through our authorized return process are eligible under this Policy.
Step 2 — Prepare and Ship Your Return
Pack the product securely to help prevent damage during transit.
Use the authorized return shipping label and shipping method provided with your return instructions.
We recommend retaining your tracking information until your return has been received and processed.
Step 3 — Processing and Refund
Once your return is received, please allow up to 14 business days for inspection and refund processing.
You will receive an email confirmation once the refund has been processed.
14. EVENT, WORKSHOP & WELLNESS EXPERIENCE CANCELLATIONS
Sheccid Beauty Collections may offer ticketed events, workshops, private experiences, and holistic beauty and wellness experiences.
Because these experiences may require advance planning, venue reservations, staffing, practitioners, food and beverage, materials, and other commitments, different cancellation terms may apply than those applicable to retail products.
Unless a specific event listing states otherwise, the following terms apply.
Cancellation Terms
Experiential bookings are subject to the cancellation and refund terms below.
Tickets and bookings may be refunded if the customer requests cancellation at least 5 calendar days before the scheduled event or experience.
Cancellations made fewer than 5 calendar days before the scheduled event or experience are non-refundable.
15. EVENT TICKET TRANSFERS
Tickets may be transferred to another guest up to 48 hours before the scheduled event, provided the customer contacts:
info@sheccidbeauty.com
The replacement guest may be required to provide their name and contact information before attending.
Ticket transfers do not create an additional refund entitlement for the original purchaser.
16. NO-SHOWS AND LATE ARRIVALS
No-shows are non-refundable.
Late arrivals are generally non-refundable.
Late guests may be admitted when reasonably possible and when doing so will not disrupt the experience.
The experience will end at the originally scheduled time and will not be extended because of a late arrival.
For experiences with multiple components, certain portions may not be repeated or made up for guests who arrive late.
17. CANCELLATION OR RESCHEDULING BY SHECCID BEAUTY COLLECTIONS
If Sheccid Beauty Collections cancels an event or experience, customers will be notified as soon as reasonably practicable.
If an event or experience is canceled, customers will generally be offered a choice between:
- a full refund to the original payment method; or
- transfer of the booking to a rescheduled date, if available.
If an event or experience is rescheduled, customers will be notified of the new date.
Where a customer cannot reasonably attend the rescheduled event or experience, the customer may request a refund in accordance with the notice provided for that rescheduled event or experience.
18. EVENT AND EXPERIENCE CHANGES
Sheccid Beauty Collections reserves the right to make reasonable changes to an event or experience when necessary, including changes to:
- venue;
- schedule;
- instructors or practitioners;
- individual activities;
- menu or food offerings;
- vendors;
- materials;
- experience components; or
- other operational details.
We will make reasonable efforts to preserve the overall character and value of the experience.
If a material change or cancellation results in a refund right under applicable law or the specific event terms, the applicable refund will be provided.
19. UNFORESEEN EVENTS AND FORCE MAJEURE
Sheccid Beauty Collections may be unable to provide an event or experience due to circumstances beyond our reasonable control, including severe weather, natural disasters, governmental restrictions, public emergencies, venue closures, transportation disruptions, serious illness, utility failures, or other extraordinary circumstances.
When such circumstances occur, we will make reasonable efforts to reschedule the experience or provide an alternative resolution.
Any refund or credit will be determined in accordance with applicable law, the specific event terms, and the circumstances involved.
20. EVENT REFUND PROCESS
Approved event refunds will generally be issued to the original payment method within 7–10 business days after the refund is approved.
The financial institution or payment provider may require additional time to post the refund.
21. CONSULTATION BOOKINGS
Sheccid Beauty Collections may offer private beauty, skincare, lifestyle, and wellness consultations by appointment.
Consultations are subject to the following cancellation and rescheduling terms.
Rescheduling
Clients may request to reschedule a consultation with at least 24 hours’ notice before the scheduled appointment.
Rescheduling requests made with less than 24 hours’ notice may be treated as a late cancellation.
Rescheduling is subject to availability.
22. CANCELLATION BY CLIENT
Consultations canceled at least 24 hours before the scheduled appointment are eligible for either:
- a full refund to the original payment method; or
- account credit, at the client’s option.
Cancellations made less than 24 hours before the scheduled appointment may be non-refundable.
23. NO-SHOWS
A client who fails to attend a scheduled consultation without providing prior notice will be considered a no-show.
No-show consultation fees are non-refundable.
24. COMPLETED CONSULTATIONS
Once a consultation has been completed, the consultation fee is non-refundable.
This does not affect any rights or remedies that cannot legally be excluded.
25. CONSULTATION AND PRODUCT PURCHASES
Consultation fees and product purchases are separate purchases.
Purchasing a product following a consultation does not make the consultation fee refundable.
Product purchases remain subject to the Product Return and Refund provisions of this Policy.
26. ACCOUNT CREDITS
When an account credit is offered instead of a monetary refund:
- the credit will be applied to the customer’s account;
- the credit may be used toward eligible future Sheccid Beauty Collections purchases or Services as specified when the credit is issued;
- account credits are not redeemable for cash except where required by applicable law; and
- any expiration date or other material restriction will be disclosed when the credit is issued.
27. VIRTUAL CONSULTATION TECHNICAL DIFFICULTIES
For virtual consultations, Sheccid Beauty Collections is not responsible for interruptions, delays, connectivity problems, software failures, device malfunctions, or other technical difficulties outside our reasonable control.
If a technical issue materially prevents the consultation from taking place, we may, based on the circumstances, offer a reasonable rescheduling opportunity.
If Sheccid Beauty Collections is unable to provide the consultation and cannot reasonably reschedule it, the consultation fee will be refunded.
28. RESCHEDULING BY SHECCID BEAUTY COLLECTIONS
We may reschedule a consultation due to illness, emergency, technical issues, scheduling conflicts, practitioner or service-provider availability, or circumstances beyond our reasonable control.
If we reschedule a consultation, we will provide reasonable notice whenever possible.
If the consultation cannot reasonably be rescheduled, the client will receive a full refund.
29. SERVICES INVOLVING PHYSICAL PARTICIPATION
Certain experiences, treatments, workshops, or other Services may involve physical movement, skincare product application, touch, sensory activities, or other in-person participation.
Additional consent forms, waivers, health and safety requirements, or service-specific terms may apply.
This Return, Refund & Cancellation Policy governs payment, cancellation, and refund matters but does not replace any separate consent or participation requirements applicable to a particular Service.
30. PRODUCT DEFECTS, DAMAGE, OR INCORRECT ORDERS
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact us as soon as reasonably possible at:
info@sheccidbeauty.com
Please include your order number and, where applicable, photographs showing the issue.
We will review the matter and determine the appropriate resolution in accordance with applicable law and our policies.
Nothing in this Policy limits any mandatory rights or remedies available to consumers for defective, damaged, unsafe, or incorrectly supplied products.
31. POLICY CHANGES
We may update this Return, Refund & Cancellation Policy from time to time.
The version of the Policy in effect at the time of your purchase will generally apply to that purchase, unless a change is required by applicable law.
The current version of the Policy will be made available through our website.
32. QUESTIONS AND SUPPORT
For assistance regarding product returns, refunds, event cancellations, ticket transfers, consultation bookings, or other matters covered by this Policy, please contact:
Sheccid Beauty Collections LLC
Email: info@sheccidbeauty.com
Website: sheccidbeauty.com
Last Updated: August 8, 2026